GRO Terms of Use

Last updated: June 2025

1. Overview

Get Right Over (“GRO”) is a dispatch platform operated by Quik-Turns LLC. By accessing or using GRO, you agree to be bound by these Terms of Use, our Privacy Policy, and our Refund Policy. GRO connects customers with independent delivery contractors. GRO does not prepare or sell food.

2. Eligibility

  • You must be at least 18 years old to use the GRO platform.
  • You agree to provide accurate and complete information during all transactions.
  • All payments are processed by our third-party provider (Square).

3. Ordering and Delivery Process

Customers must place their food order directly with the restaurant before requesting delivery through GRO. You are responsible for:

  • Providing the correct restaurant name and pickup method
  • Confirming the drop-off location is within our 10-mile delivery radius
  • Entering meet-up instructions, building access details, and gate codes if applicable

4. Delivery Completion and Responsibility

Delivery is considered complete when the driver has followed all verified instructions and either:

  • Entered your secure delivery PIN
  • Submitted required GPS/photo proof if PIN verification was not possible

You must be present at the meet-up location. Refunds are not guaranteed if you fail to meet the driver or provide unclear instructions.

5. Independent Contractor Disclaimer

GRO drivers are independent contractors. They are not employees or agents of GRO. While we require all drivers to pass a background check and follow specific delivery protocols, GRO does not control their schedules or behavior beyond the scope of the delivery process.

6. Payments and Refunds

Delivery fees are paid upfront at checkout via Square. Refunds are issued only when a GRO system error or driver issue is confirmed. Restaurant or food quality issues are not refundable through GRO. Chargebacks made outside of our resolution process may result in account restriction.

7. Acceptable Use

  • Do not submit false, misleading, or fraudulent information
  • Do not abuse the refund process or harass GRO staff or drivers
  • Do not attempt to access restricted portions of the GRO platform
  • Do not interfere with GRO systems, API, or communication tools

8. Intellectual Property

All content, branding, code, and trademarks associated with GRO are the property of Quik-Turns LLC. You may not reproduce, distribute, or use GRO assets without express written consent.

9. User Communications

By using GRO, you agree to receive transactional emails and SMS communications related to your orders, delivery status, and support inquiries. You may opt out of marketing messages but not essential platform alerts.

10. Termination

GRO reserves the right to suspend or terminate platform access at any time due to violations of these terms, suspected fraud, abuse, or if continued use poses risk to our drivers, customers, or brand.

11. Dispute Resolution & Arbitration

Any dispute or claim arising out of or relating to GRO will be resolved through final and binding arbitration. You agree to waive your right to a jury trial and class action participation.

Arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. The arbitration shall take place in Horry County, South Carolina unless otherwise agreed.

This agreement is governed by the laws of South Carolina and the Federal Arbitration Act. If arbitration is unenforceable, claims will be handled exclusively by courts in Horry County, SC.

12. Privacy and Data Usage

GRO collects limited personal information for operational purposes. Please review our Privacy Policy to learn how we manage your data.

13. Changes to Terms

We may update these Terms from time to time. If we make significant changes, you will be notified by email or through the platform. Continued use after an update means you accept the revised Terms.

14. Contact Us

For questions or concerns, email us at support@getrightover.com.