Last updated: June 2025
All payments for GRO delivery services are processed securely through Square at the time you submit your delivery request. GRO does not accept cash or deferred payments.
Refunds are granted only when a verifiable platform failure occurs. You may be eligible for a refund if:
The following scenarios do not qualify for a refund through GRO:
GRO does not prepare, package, or inspect any food items. All food-related complaints must be directed to the restaurant. GRO cannot issue refunds on behalf of restaurants or adjust your restaurant bill.
To initiate a refund request, email support@getrightover.com within 24 hours of your scheduled delivery. Include:
You must be a registered GRO user with a verified account. GRO retains order records for verification purposes.
Approved refunds are processed by Square to your original payment method. Processing may take 5–10 business days depending on your bank. GRO has no control over banking timelines once a refund is issued.
Users who initiate chargebacks without contacting GRO first may have their account suspended or permanently deactivated. GRO investigates all refund-related activity and reserves the right to deny service to individuals suspected of abuse.
For further assistance or special circumstances, contact our support team at support@getrightover.com. We aim to resolve all valid issues quickly and fairly.