GRO Refund Policy

Last updated: June 2025

1. Payment Responsibility

All payments for GRO delivery services are processed securely through Square at the time you submit your delivery request. GRO does not accept cash or deferred payments.

2. Refund Eligibility

Refunds are granted only when a verifiable platform failure occurs. You may be eligible for a refund if:

3. Ineligible Refund Situations

The following scenarios do not qualify for a refund through GRO:

4. Food Disclaimer

GRO does not prepare, package, or inspect any food items. All food-related complaints must be directed to the restaurant. GRO cannot issue refunds on behalf of restaurants or adjust your restaurant bill.

5. Requesting a Refund

To initiate a refund request, email support@getrightover.com within 24 hours of your scheduled delivery. Include:

You must be a registered GRO user with a verified account. GRO retains order records for verification purposes.

6. Refund Timeline

Approved refunds are processed by Square to your original payment method. Processing may take 5–10 business days depending on your bank. GRO has no control over banking timelines once a refund is issued.

7. Chargebacks & Account Risk

Users who initiate chargebacks without contacting GRO first may have their account suspended or permanently deactivated. GRO investigates all refund-related activity and reserves the right to deny service to individuals suspected of abuse.

8. Questions & Escalation

For further assistance or special circumstances, contact our support team at support@getrightover.com. We aim to resolve all valid issues quickly and fairly.