GRO Support

Need help with a delivery, payment, or just have questions about how GRO works?

1. Contacting Support

We assist with platform issues, delivery concerns, refund questions, and driver inquiries. You can reach us by email:

• Email: support@getrightover.com
• Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)
• Response Time: Most inquiries are answered within 24 hours

2. Refund Requests

If you believe a delivery was not fulfilled as expected, please review our Refund Policy. Refunds are only reviewed for verified users with matching order details.

3. Delivery Troubleshooting

Check the following before contacting support:

• Meet-up instructions were submitted and accurate
• You were at the drop-off location during the delivery window
• Your food order was placed with the restaurant before using GRO

4. Reporting a Driver

If you had a negative experience or wish to report misconduct, please provide:

• Your delivery confirmation number (found in your email receipt)
• Driver name and vehicle (if available)
• Any relevant screenshots, GPS map, or photo evidence

5. Media, Partnerships, or Feedback

For business inquiries, local partnerships, or press-related outreach, email us at support@getrightover.com and include your topic in the subject line.