First, place your food order directly with the restaurant. Then visit GRO and use GIA to request a pickup and delivery. You'll provide the restaurant name, drop-off address, and meet-up instructions.
To avoid cancellations and confusion. GRO assigns a driver only after you’ve ordered, reducing the risk of delays, cold food, or refund disputes.
We deliver up to 10 miles from the pickup restaurant. If your address is outside this zone, the assistant will let you know during your request.
GRO uses flat pricing based on distance and group size. No hidden fees. You’ll see the total before confirming the request.
You’ll get real-time status updates inside the session window. Drivers follow your drop-off instructions and confirm delivery using a PIN or GPS verification.
GRO handles delivery-related refunds when our system confirms failure. Food-related issues must be handled directly with the restaurant. Read our Refund Policy for details.